Returns & Exchanges

Your satisfaction is our priority. Learn about our hassle-free return and exchange policy.

Our Promise to You

We stand behind every product we sell. If you're not completely satisfied with your purchase, we'll make it right with our 30-day return policy and friendly customer service.

Return Timeline
30

Days to Return

You have 30 days from purchase date to return items

5-7

Business Days

Refunds processed within 5-7 business days

No Hassle

Simple process with friendly customer service

Returnable Items
  • Unused items in original condition
  • Items with original packaging
  • Items with receipt or proof of purchase
  • Defective or damaged items
  • Items returned within 30 days
Non-Returnable Items
  • Custom or personalized items
  • Items used or damaged by customer
  • Items without original packaging
  • Items returned after 30 days
  • Final sale or clearance items
How to Return Items

Option 1In-Store Returns

  1. Bring your item(s) and receipt to our store
  2. Our staff will inspect the item(s)
  3. Choose between refund, exchange, or store credit
  4. Receive immediate refund or complete your exchange

Fastest option: In-store returns are processed immediately during business hours.

Option 2Contact Us First

  1. Call us at (850) 498-5340 or email eli@beeskneesretail.com
  2. Provide your order information and reason for return
  3. We'll guide you through the return process
  4. Arrange pickup or drop-off as needed
Exchanges

We're happy to exchange items for different sizes, colors, or similar products. Exchanges follow the same 30-day timeline as returns.

Even Exchange

If the new item is the same price, no additional payment is needed.

Price Difference

If there's a price difference, we'll handle payment or refund the difference.

Refund Information

Refund Methods

  • • Original payment method (credit/debit card)
  • • Cash (for cash purchases)
  • • Store credit (your choice)

Processing Time

  • • Cash refunds: Immediate
  • • Credit card refunds: 5-7 business days
  • • Store credit: Immediate

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize! We'll make it right immediately.

What to do:

  1. Contact us immediately at (850) 498-5340
  2. Keep the item and original packaging
  3. We'll arrange pickup or replacement
  4. No cost to you - we cover all return shipping
Need Help with a Return?

Our friendly customer service team is here to help make your return as easy as possible.

Visit Our Store

3950 SW 51ST CT
Ocala, FL 34474

Call Us

(850) 498-5340
During business hours

Email Us

eli@beeskneesretail.com
Response within 24 hours